❓ Frequently Asked Questions (FAQ)
Welcome to our FAQ section. We have compiled answers to common questions about our apparel, ordering process, and policies.
👕 Apparel & Sizing
Q: What kind of products does Yekkla sell?
A: Yekkla specializes in modern graphic apparel, including unique T-shirts, comfortable Hoodies, and Crewneck sweatshirts, featuring original designs like KOI Embroidery, Spaceman, and Block Logo items.
Q: How can I ensure I order the correct size?
A: We highly recommend checking the size chart provided on every product page (under the description or in the image gallery). Apparel sizing can vary, so please measure your favorite, best-fitting garment and compare it to our chart before ordering.
Q: How should I wash and care for my Yekkla clothing?
A: To maximize the life and vibrancy of the graphics and fabric, we recommend:
-
Washing garments inside-out.
-
Using cold water on a gentle cycle.
-
Air drying or tumble drying on low heat.
-
Do not iron directly on the print or embroidery.
Q: What materials are your garments made from?
A: The specific material content (e.g., 100% Cotton, Cotton-Poly blend) is listed on the individual product page for each item.
📦 Orders & Shipping
Q: What is your order processing time?
A: Standard orders are processed and prepared for shipment within 1 to 3 business days (Monday to Friday, excluding holidays).
Q: How do pre-orders work?
A: Items marked as *PRE-ORDER* (e.g., Spaceman Tee) are paid for upfront to secure your item. They will be shipped on or around the estimated shipping date listed in the product description. The 1-3 business day processing time begins once the inventory is received at our facility.
Q: Is shipping really free to the UK and UAE?
A: Yes. We offer completely FREE standard shipping to both the United Kingdom (UK) and the United Arab Emirates (UAE).
Q: How do I track my order?
A: Once your order ships, you will receive a Shipment Confirmation email with your tracking number. You can use this number on our dedicated Order Tracking page [Link to Order Tracking Page].
🔄 Returns & Refunds
Q: What is your return window?
A: You have 30 days from the date you received your item to initiate a return.
Q: Can I return an item if I wore it once?
A: No. Items must be returned in unused, unwashed, and re-sellable condition with all tags still attached. Items showing signs of wear or damage will be rejected.
Q: What should I do if my garment arrives damaged or defective?
A: Please contact us immediately at yekklashop@outlook.com with your Order Number and photos of the defect. We will arrange for a free return and replacement or a full refund.
📞 Contact & Support
Q: How can I contact Yekkla customer service?
A: You can reach us through any of the following methods:
-
Email (Best for Returns/Details): yekklashop@outlook.com
-
Phone: +44 7481 565823
-
Mailing Address: 18 Browning Road, Balderton, Newark, England, NG24 3QU, United Kingdom